iPower & Switching to New Host…
Like some others in here, I haven’t been happy with their service over the last year or so. My hosting account with them expires in the first week of April, but, with their rather messy transition process, I want out before then (as I’m still on one of their old servers currently, I’ve been able to avoid most of the mess…so far…but we all know that this won’t last forever).
I’ve already decided on a new host, I’ve gotten all of my domains that I had with them over to a new registrar, and I have all of my content/databases backed up, so if they went completely to hell today, it wouldn’t matter. My last question, as such, is the cancellation process itself. How painful is it, and do they try and charge anything funky like an “early cancellation fee”? Considering that April isn’t all that far away, I don’t even need a prorated refund; I just want out, and I don’t want them to charge my credit card ever again.
I’m thinking that this should be fairly straightforward, but I thought I’d ask for any experiences out there, so that when I do try and contact them to cancel that I’m prepared.
February 15th, 2008 at 3:52 pm
I had their shared “iPower Pro Plan,” which was their standard plan for the longest time. I have never had the outright horror stories that some people seem to have with them, but I’ve found, progressively, that their support is harder and harder to contact. These days, I rely almost entirely on their live chat support. I don’t want to be on hold forever and a day, as you will get with their phone support, and my more recent experiences with their e-mail/support ticket support has been much slower than what I was used to. The uptime? When it works, it’s pretty fast. But I’ve had moments where they can be down for several hours at a time. It has never been all that frequent with me, but when it happens, you certainly notice it.
Basically, at this point, I’m doing alright navigating around all of their quirks, but I feel as though it’s a slowly-sinking ship, so to say, and I want to get out while I can. Strong support and reliability have become much more important to me than when I started with them.