Hostpc.com web hosting service - review
I stated hosting with them back in the first part of October when hostsimplex closed shop on me.
hostpc is an interesting host they do have a very powerful server which is able to run my site with very few issues or complaints which is good so will say they have great service and do have me impressed by the servers them selves. Even the load which I look at from time to time has not been above 1 every time I look at it its been 0.some thing but it is possible it has gone above that when I have not looked at it.
I only had 2 or 3 times when the site was down. One time it was down for over 6 hours do to a router failure which they did post on thier own site that customers would be given a credit. So after seeing tht I replied to the ticket about the outage and asked about the credit. and was given a fairly rude reply and told to wait until they update the news post about it. So I kept an eye on the news post for several days and gave up after about 2 or 3 weeks of seeing no update. After that I just kind of took the credit as a lie or they forgot.
I do want to cover my own opinion about the support. The support is complicated to explain. Tickets answered by any one other then Joe is fine and friendly but the ones, not all of them but must of the ones answered by Joe have been a bit rude and I get the feeling from the way its worded that he could care less if I am a customer or a happy customer.
The first case of that was when I opened a ticket about a symolic link that i needed to have in order to save at least 6 gigs of space on the server. Me mentioned alternatives but the way he worded it was making it sound that I have to do the alternatives and not only that but I felt he was not listening to what I ws asking for or needing. so I tried to explain what I needed it for in a reply well a symbolic link was set up after a while. the worst part about this was when I created a topic here about my first impressions and mentioned that, hostpc’s reply to that topic was rude and a bit upsetting as the first impression thread was a thank you too them so it was like being spit in the face.
Another rude reply from support was when I was having trouble with the spam filter. To give you a little history around the time I signed up I asked in the irc about what to do to set up the spam filter and I was just sent a link to a pdf file so ok I saved that but did not get to it right away but a few days late or so I went ahead and opened up that pdf and did what it said and I get an error so I opened a ticket on the error and I got a rude reply and was asked if I opend a ticket on getting spam filter set up as its not set up by default and you have to open a ticket to get it set up. I was not told that when I asked in IRC, his reply was that it was in the welcome email well I got 3 of those and yes it was in the first one but not the last 2 and the last one was the one I was told not to ignore as it had my account info in it.
Any way I made a graph that shows support levels as well as service levels of hosts that I have had through the years that are still around today, I made this as I was going to have a long post on comparing host pc ot post hosts I have had but this is less wordy and more fun…
Reviewed by: Joan K. Enders