DynamicHosting.biz Review - Great unless you complain!
What is it? Gaming Community (Clan)
Hoster: DynamicHosting.biz
When I complained about service the first time they blamed my scripts. They were right. I was not closing off my database scripts and it is quite conceivable that in the hosting environment they were not being disposed of correctly. So I went through and audited our whole website and changed all the scripts. Then I began to get responses from our users that the website was crashing daily, I received advice from DynamicHosting that a “bad domain was causing the problems and should be fixed now”. Then I received an apology from them stating:
“I’m really sorry about this, it’s not the service that you should expect and I apologize for that. We can migrate your site to a new server in a new data center that is much more reliable then the server / data center you are in now. Thank you very much for all your patience.”
When the problems still did not go away, I paid for a company to go through my website and find the errors. They found nothing and one of my members suggested complaining to the BBB as they were a member and I got the following response:
“We have just been notified that you have made a claim against us with the BBB. In your claim, you state that our servers are at fault when in fact it is your script that causes our server to have issues and inconveniences our other customers. I am absolutely appalled that you think this was a good idea especially after we have notified you of this problem on multiple occasions.
We have refunded your payment on your visa card in full for the month of March and are terminating your account with us in 48 hours.”
So as you can see, they deal with complaints by simply terminating your account! No wonder they say their clients love them, because they terminate everyone elses account with 48 hours! I personally think this kind of approach is ghastly. I never would have thought that a company would simply deal with complaining customers by getting rid of them. Which really bugs me is that they’re saying they have “satisfied my requests” by refunding me my March subscription and given me two free days hosting to find another provider. Well, that makes up for it doesn’t it!
I received the following from them just before, as their second official response to the BBB complaint:
“We no longer wish to do business with Mr. Hall for a number of reasons and have no obligation to provide him with any hosting services as we have refunded his money. When he signed up with us for hosting services he agreed to the following terms and conditions: dynamichosting.biz/secure/terms.php
Please note in section 2 that Dean has agreed that we reserve the right to cancel the hosting services we provide to him at any time without reason or notification.”
I’m not sure what the number of reasons are, but I suspect the reason is that I complain and I try to hold people to their promises, even if means going to the BBB.
So just thought everyone should know that DynamicHosting don’t like you complaining, and if you do, they reserve the right to cancel you’re hosting without notice. So I’ve now taken two days off work to try move our site over too a new provider. Luckily, I’ve spoken to my bank, and given the promise on their website of 99.9% uptime they have agreed to process a chargeback.