Leaseweb billing incompetance advise on how to proceed!
Sunday, March 2nd, 2008I ordered a server on the 31st january. Contract returned and payment made same day.
Subject of paypal payment had wrong customer # on it.
1 Feb - 3 Feb Tried to contact leaseweb by email to notify them of this but had no reply.
3 Feb Went to sales live chat and was rudely told by the guy to email them he ignoring that I already did that.
4 Feb End of day raised a paypal dispute with them but did not escalate it.
5 Feb Server comes online on the 5th feb late in the day.
6 Feb first thing I cancel dispute as I at least got server but left a note saying if the invoice doesnt get fixed I will redo the dispute.
6 Feb in morning payment shows up on my billing area but the amount owed increases so some sort of error. I get an email telling me to wait an hour for it to synch up.
6 Feb just now got another email 5pm leaseweb time saying because I raised a dispute it is NOT paid and they removed the payment of my billing area.
I checked my paypal account and of course the payment is still paid.
They are slow to respond to billing enquires if they respond at all, they appear arrogant and look to be incompetant so want advise on best way to resolve this as their billing system shows me been 11 days overdue on a payment which I have paid.